Privacy Policy

1. Introduction Welcome to Ecozeen Swap. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@ecozeenswap.com. When you visit our website and use any of our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. 2. Data Collection We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Types of Data Collected: Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; job titles; contact preferences; data collected from surveys; passwords; contact or authentication data; and other similar information. Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. Transaction Data. Details of transactions you carry out through our platform and of the fulfilment of your orders. 3. How We Use Your Information We use the information we collect or receive: To facilitate account creation and logon process. To send you marketing and promotional communications (if you have opted in). To send administrative information to you (e.g., confirmations, technical notices, updates). To enforce our terms, conditions and policies. To respond to legal requests and prevent harm. 4. Security We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Institutional‑Grade Security We utilise advanced encryption protocols and multi‑factor authentication to ensure your assets and data remain secure at all times. 5. Cookies We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. 6. Your Privacy Rights Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us at privacy@ecozeenswap.com. 7. Changes to This Policy We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.